Nada Grozl, Customer Service Manager, Save Tires, Slovenia
Fast Forward helped our Customer Service team to realize that an individual cannot win as an individual, but as a team. We focused on team work and working as a team we developed many ideas about how to improve our relationships and how to raise our profile with other departments.
We spent quite some time together and this helped us to know and understand each other better. With some additional knowledge about different types of people we also recognised our own styles and the styles of others. By using this tool (SDI®) we learned how to react to different types of people and this really helps to make our daily work with customers and colleagues easier.
All in all, this training was a good opportunity for our Customer Service team to become more united and more team oriented, and this has helped us to solve problems together and to adapt easier with less stress to all the changes we are facing daily.
A strong team is actively seeking new challenges and we are definitely on this way.