Andrej Grčman, General Manager, Klicni Center Odmev, GROM informacijske rešitve
Our business aim is to have the highest quality of customer service for our clients and to grow our business for the future. We knew that to achieve this, we must raise the attitude and skills of our team and for this reason we chose Fast Forward as our partner.
With Fast Forward we used the SDI profiling tool for all our team to increase internal teamwork and communication as well as better understand the different ways of giving great service to different people, to handle any complaints or problems well and to be able to gain new business opportunities.
The changes in the team were quickly visible in the way they spoke with their clients, their ability to handle problems quickly and smoothly and in their sales successes. Working with Fast Forward has helped us to increase our standard of customer, grow our business and all together develop a high performing team that can keep on bringing us the results we want.
Tomana Burger Pajic, Personal Development Supervior, Siemens
The main purpose of introducing SDI training to target employee group in our company was usage of SDI for enhancing internal selling skills and influencing across the company.
Although majority of participants already went through various communication skills programs before, the main feedback was that this training was something completely different in a sense not only that it is an interesting model helpful for better understanding of differences between people but also that it is easily applicable both in business situations as well as in their private life.
And the most interesting side-effect was that after the training to all participants everything started to appear "in SDI colours" either in communication between themselves or with other colleagues.
Igor Boševski, Supplier Relationship Manager ESO Chemicals, Lek d.d.
We gained quite a new perspective on how we are different, with some people that are thinking deeply, while others are just goign straight ahead and some taking care more fort he people or putting the emphasis on strong relationships. Indeed, fort he phrase that we value diversity, we got a flavor of what that really means in our day-to-day work.
Nada Grozl, Customer Service Manager, The Goodyear Tire and Rubber Company.
Fast Forward helped our Customer Service team to realise that an individual cannot win as an individual, but as an individual, but as a team. By using SDI we learned how to react to different types of people and this really helps to make our dialy work with customers and colleagues easier. This has helped us to solve problems together and to adapt easier with less stress to all the changes we are facing daily.
Dominik Gaser PhD, Department Head, Cell and Molecular Biology, Lek d.d.
The communication was better after our teambuilding and also performance of the whole team increased. People were speaking more openly about tehir values, style of communication and different personality types were better undestood after the workshop. This workshop helped also me as a leader since I can slightly modify the communication with each individual.
Djurdjica Preočanin, Training & Development Manager, Coca Cola Beverages Croatia
As much as we were clear about what our needs are when it comes to ‘influencing’ as training, the more difficult part was sourcing training suppliers who could actually recognise what we need and design and deliver a customized programme. Fast Forward did the job perfectly, from Training Needs Analysis to training design and delivery. The impact of the training is now visible every day when you talk to delegates - the profiling tool itself (SDI®) has become "common terminology" in every day work. As an organisation, we have become more sensitive to needs and values of our colleagues - which makes us more successful ‘influencers’ and ‘communicators’ in general