Go Green: Event & Travel Solutions. 
Personal Excellence. 
Modular programme for personal and team development.

In searching how to continuously ensure quality service and excellence in business Go Green approached us in searching for a learning programme aimed at specific challenges that team was facing: awareness of interdependence between team members, effective management of daily tasks, accountability and proactive continuous personal development.

The CHALLENGE

Go Green is a provider of first-class travel and tourism, transportation and marketing services in the Alps-Adriatic Region and beyond, catering for B2B and individual clients from Slovenia and the rest of the world. Their services include premium chauffeur services, all-in-one creative solutions for meetings, incentives and events (MICE), destination management for one-of-a-kind travel arrangements (DMC) and marketing services.

In searching how to continuously ensure quality service and excellence in business they approached us for a learning programme, targeted at specific challenges that team was facing with: awareness of interdependence between team members, effective management of daily tasks, accountability and proactive continuous personal development.

The SOLUTION

Based on the needs communicated by the stakeholder and the initial conversation about the level of skills of the participants, a modular learning programme was designed specifically for GoGreen team.

The purpose of the programme was for participants to first raise the level of self-awareness with the use of SDIprofiling tools and to also deepen their understanding of their team members. This formed the basis for all other topics covered in the programme.

 

The programme was delivered in 7 half day workshops and it covered different topics relevant for the following goals of the programme:

• better understand their needs and needs of others to increase tolerance and understanding of team diversity
• start to raise their level of emotional and social intelligence
• improved understanding of their different roles and increased level of cooperation between team members
• introducing giving and receiving of feedback as a means of personal development and clearer communication
• understand different types of personalities and how to work with them
• improved time management skills, more effective prioritising, planning and reduce stress experienced at work
• improved productivity and proactive work behaviour also seen in striving for continuous improvement

 

 

The result

✔ 100% said the programme would help them to improve in their role
✔ 100% said the programme met their expectations
✔ 9% increase in being able to identify time stealers at work
✔ 8% increase in being able to adapt behaviour to different people and situations
✔ 11% increase in being able to give and to receive feedback
✔ 14% increase in understanding own comfort zone behaviour and seeing other behavioural choices still available
✔ 17% increase in being able to change own behaviour

On a more personal level the programme had an important positive impact on personal growth of the participants.

They gained a deeper understand of themselves, a new way of thinking about time, diversity and responsibly, a wider perspective and a greater sense acceptance of differences between people.

 

WHAT DID THEY SAY?

Blaž Ahčan (General Manager)

 With the growth of the business, the number of employees and the services we provide, we were looking for a way to enable every team member to work independently and at the same time to understand how our processes interconnect. Despite the fact that we are classified as small or medium-sized companies, the responsibilities to our customers and suppliers are big and because we are providing services, the "human factor" can be the added value that can put us ahead of the competition.
We believe in our people, we believe in our service and we want to grow. It is the desire to grow that can hide quite a few pitfalls, especially if the team does not progress, grow and carry out its work in a coordinated manner.
With the help of their tools, Fast Forward quickly learned about our company, the state of the team and individuals. They prepared a concrete, clear plan that set ambitious goals for both individuals and the team as a whole.
It certainly takes a lot of energy, time and especially the determination of each individual to realise these goals, but Fast Forward’s professional and personal approach, workshops and individual work is an excellent contribution to the challenges we faced.

Nina Stadler (Deputy Director)

 We began cooperating with Fast Forward based on a recommendation. We felt the individual approach of the Fast Forward team, who adapted to the challenges our fast growing company ‘Go Green’ is facing, on our first business meeting.
Fast Forward designed and delivered a yearly plan of group workshops, tailored to the company’s business goals. They made it clear what the expected behavioural changes of employees were and what the business outputs were for the company.
Because we believe training our employees is a long term process, we decided that we would extend our cooperation for another year and also include individual coaching, for which all employees were given the opportunity to choose.

        

Participants

• “I believe time on the workshops was really well spent and will bring me a lot of benefit with daily challenges and long term goals. I learned a lot about myself and I changed how I see others. I highly recommend this program because I believe it can be useful for anyone.”
• “Workshop encourages teamwork and has you thinking for weeks to come.”
• “Workshop is difficult because you need to think about own overdone behaviour in a different way. At the same time it is very interesting and useful, both for the individual and for the company. Feedback from colleagues enables you to recognise when your behaviour is overdone and which would be more suitable in a certain situation.”