OUR CUSTOMERS ARE THE MOST IMPORTANT PART OF OUR BUSINESS.
Below are a few examples of what people feel about all the effort which goes into that and the results they see.
Herve Dussart, Country president central europe, Astrazeneca
The Need: Newly formed Central Europe cluster aggregating 6 countries and embarking on an experimental cross-country business model with recently appointed leaders needed to be successful. The initial communication cascade of strategic priorities and stretched targets were poor, alignment suboptimal, resistance to change visible, engagement limited and team spirit embryonic.
The Content: A 3-step-approach + individual coaching
Garry Kemp, General Manager, DHL - CIS and Baltics
Three years ago we had reached a crucial point in our business development. We had put in place an infrastructure, systems and procedures that would enable us to achieve our demanding and challenging business goals. We had provided the necessary tools to enable our staff and managers to do the best possible job and achieve their goals. Yet something was still missing.
Our managers were not using these tools effectively. They were not responding to the change in the management
Matej Horvat, Head Predictive Analytics and Modeling, Novartis
Working with FastForward has allowed me to be more conscious about the impact that we all as individuals have in the working atmosphere within the teams as well as on the success of our projects. This is especially important in times of increased uncertainty which brings further demanding challenges, but also opportunities that we mustlearn how to leverage.
Djurdjica Preočanin, Training & Development Manager, Coca Cola Beverages Croatia
As much as we were clear about what our needs are when it comes to ‘influencing’ as training, the more difficult part was sourcing training suppliers who could actually recognise what we need and design and deliver a customized programme. Fast Forward did the job perfectly, from Training Needs Analysis to training design and delivery. The impact of the training is now visible every day when you talk to delegates - the profiling tool itself (SDI®)
Karl Paulins, General Manager, DHL - Baltics
Pam designed and implemented a long-term Senior Management Development programme for 30 Senior Managers from Estonia, Latvia and Lithuania.
The programme yielded immediate payback, enabling the tremendous growth in the business to be managed in a professional manner. The longer term success of the Programme is evident from the high proportion of participants who have gone on to senior roles within the global DHL network.
Pam interacted well with the participants and
Zdenko Casar, Lek d.d.
I have been involved with the coaching process with Pam Welsby over a year and a half. The coaching process has enabled me to become a more patient person, willing to listen to others and to enjoy doing it.
Moreover, the coaching helped me to gain the capability to listen to other peoples perspectives and to try to search for and understand others opinions. In addition, I have gained valuable suggestions related to dealing with difficulties either personal or project orientated in the business environment
Henrik Braband, Vice President, LEO Pharma, Denmark
Aligning Vision and Values
As a highly professional and convincing facilitator, Fast Forward managed to guide us through the difficult process of making the corporate strategy universe of our company both tangible and relevant to our employees. It is by no means an easy task to run 2 multi cultural sessions with up to 130 people from 12 different cultures - Fast Forward did this and did so with tremendous success. Looking at the feedback from the participants,
Igor Jakovljević, Cluster Manager for DPD Croatia and Slovenia
We contacted Fast Forward to support us in developing our leadership group in Slovenia, putting in place core skills and attitudes to build a strong, professional DPD that could manage the future challenges.
The programme was a 5 module programme that took our leaders on a journey from basics of the leadership role, through the core leadership skills including the role of a leader, organisation and planning, relationship building and handling conflict, motivation
Olga Kravchenko, HR Manager, McDonalds Ukraine
After the coaching with Pam all the participants passed the stage of "shock" after getting their 360 report and came to a phase of "realization & improvement". High professionalism and safe environment impressed even those of our employees who before refuse to be coached.
Andrej Grčman, General Manager, Klicni Center Odmev, GROM informacijske rešitve
Our business aim is to have the highest quality of customer service for our clients and to grow our business for the future. We knew that to achieve this, we must raise the attitude and skills of our team and for this reason we chose Fast Forward as our partner.
With Fast Forward we used the SDI profiling tool for all our team to increase internal teamwork and communication as well as better understand the different ways of giving great service
Ajda Likar, department manager, Javni štipendijski, razvojni, invalidski in preživninski sklad RS
After having experienced personal interpretation of my Genos report, I can say that interpretation by an experienced person in this area is necessary for the report to truly have value. I could not have reflected my report through the responses of others by myself, because I would give in to my own perceptions and filters. With skilful help of Fast Forward I not only saw how others see me but already also found concrete ideas to
Ulrich Nagl, Technical Project Manager, LEK d.d.
As far as my project team is concerned the impact of the Teambuilding workshop was a big success! Including:
✔ increased face-to-face meetings,
✔ initiated a Kick Off Meeting where we invested in establishing a communication concept together,
✔ elaborated our project plan and milestones together. All have the same information on our specific objectives,
Veit Stutz, CEO, Alianz Poland
Our business was experiencing growth with challenging goals. To maintain this continued growth it was necessary to accelerate the personal and professional development of the Managing Board so they could drive and lead the business, as one team.
Individual coaching was used for each board member with one team workshop at the end of the process This generated huge progress and improvements in building trust, better understanding for each other and ultimately more effective collaboration.
Pavel Drnovšek, Lek d.d.
Coaching was a great experience for me. I really learned a lot how managers should lead their associates and how to handle challenging situations.
Nowadays it is essential for the manager to focus on people. Emotional Intelligence is becoming more and more important in a constantly changing professional environment. Constant changes are a part of our every day work and we need to be prepared and equipped with the knowledge to handle the situation in the best possible way.
I recommend individual
Tomana Burger Pajic, Personal Development Supervior, Siemens
The main purpose of introducing SDI training to target employee group in our company was usage of SDI for enhancing internal selling skills and influencing across the company.
Although majority of participants already went through various communication skills programs before, the main feedback was that this training was something completely different in a sense not only that it is an interesting model helpful for better understanding of differences between people but
Elizabeta Zupančič, Rehabilitation specialist, CenterKontura
I found the Emotionally intelligent workplace behaviour feedback report very helpful as an insight to a better communication, establishing more genuine and effective contact firstly with myself, secondly with the people around me. It is a great guideline for a better self-awareness and more fulfilling relationships. It is also a very detailed tool that helps you asses and understand your competences in various areas, while it gives you step by step guidance and support
Nada Grozl, Customer Service Manager, Save Tires, Slovenia
Fast Forward helped our Customer Service team to realize that an individual cannot win as an individual, but as a team. We focused on team work and working as a team we developed many ideas about how to improve our relationships and how to raise our profile with other departments.
We spent quite some time together and this helped us to know and understand each other better. With some additional knowledge about different types of people we also recognised our own styles
Participant, Lek d.d.
Interesting workshop that opens your eyes on the importance of good leadership, our development and on the importance of continuous learning and setting personal goals.
Jani Resnik, Managing Director , Amway Slovenia and Croatia
In our organisation, we put a lot of emphasis on training and having a good working environment. We believe that only competent, well trained and happy employees are prepared for changes that occur regularly today. We wish to offer focused trainings to our employees, therefore we expect training providers to adapt their work to our demands.
Fast Forward International has provided an intensive 2 day Internal Communication course for our employees. The Teambuilding
Krzysztof Kornas, Market Access Director, AstraZeneca Pharma Poland Sp. z.o.o.
I wish to express my gratitude for leading me through the coaching process in the last 9 months. This has been a great pleasure and a significant learning for me.
Some of the key successes from the programme include:
✔ It was thanks to the discussions that we have had that encouraged me to apply for the new position and eventually I got a new assignment for managing Pharmacy Chains KAMs.
Igor Boševski, Supplier Relationship Manager ESO Chemicals, Lek d.d.
We gained quite a new perspective on how we are different, with some people that are thinking deeply, while others are just goign straight ahead and some taking care more fort he people or putting the emphasis on strong relationships. Indeed, fort he phrase that we value diversity, we got a flavor of what that really means in our day-to-day work.
Zsolt Bulath, Competency Development & Strategic HR Expert, MPL Group
MPL Group rapidly transforms itself. Its HR unit also changes to help the organisation achieve its strategic objectives for performance and growth. HR managers shaped a transformational roadmap with pressure on building stronger HR partnering capability to be able to drive alignment with the business, improve organizational and HR performance and establish a culture focused on adding business value. MPL Group HR co-operated with FFWD to design a foundational
Mirjana Mladič, Marketing, Communication and HRD, Mikro+Polo
The mentoring skills programme proved to be very useful and ‘hands on the job’. In four 4-hours modules the participants learnt all the basics of what mentoring is, how to become a mentor, how to develop a training programme, how to communicate with different types of mentees and to follow-up and evaluate the delivery of the mentoring programme.
The satisfaction of the participants with the training was very high (9,3 on the 10-level scale), 73% would recommend
Iza Login, Deputy CEO, Outfit7 limited
The basis for a successful company is a strong and aligned management that works well together. When we take a day with a skilled facilitator, the majorority of issues, problems and questions arise and are communicated, solved or at least planned to be managed in the most appropriate, non-aggressive and non-offerensive way.
Through open communication of perception of strengths managers understood others’ behaviours better and found a solution for smoother cooperation.
Tanja Simenc, Head of Freight , DHL - Slovenia
The Freight management team decided, together with the HR department, to organise a Team Building session for all Freight employees. The aim of the Team Building session was 'Change Management - Organisational as well as personal'.
Since this is a very important topic for business and people, we decided to ask for professional help. Due to the really good experience of other departments within our organization we have decided to use Fast Forward.
Darja Mirt, Novartis Animal Health, Slovenia
High Impact Coaching through Role Expectations was a very intense exercise; well, discussion actually, which helped me to see/understand my co-workers from a different aspect and to understand their motivation and learn about the communication I should use with them. It also gave me the possibility to be honest to myself, see my ability to accept others as they are, as well as to discover my own frustrations on which I should still work.
It was a great learning experience,
Nada Grozl, Customer Service Manager, The Goodyear Tire and Rubber Company.
Fast Forward helped our Customer Service team to realise that an individual cannot win as an individual, but as an individual, but as a team. By using SDI we learned how to react to different types of people and this really helps to make our dialy work with customers and colleagues easier. This has helped us to solve problems together and to adapt easier with less stress to all the changes we are facing daily.
Think Novartis, Lek Slovenija Innovation Team
Greater awareness of the meaning of communication, concrete definition of what is assertive, passive and aggressive communication, easier now to recognise own mistakes and respond appropriately to communication style of others.
Dominik Gaser PhD, Department Head, Cell and Molecular Biology, Lek d.d.
The communication was better after our teambuilding and also performance of the whole team increased. People were speaking more openly about tehir values, style of communication and different personality types were better undestood after the workshop. This workshop helped also me as a leader since I can slightly modify the communication with each individual.
Anja Ledinek, FDF Category Manager Northern Europe, Lek d.d. Novartis Business Service
Professional individual coaching with Pam Welsby is definitely something I would recommend to everyone. During our coaching my self-awareness has increased, I ‘ve become more confident and made some decisions and changes at work, and also my personal life, that I am proud of. Pam helped me see how capable I am and what changes I can make when I put my mind on it.