Improving Customer Service and Telephone Sales
Our business aim is to have the highest quality of customer service for our clients and to grow our business for the future. We knew that to achieve this, we must raise the attitude and skills of our team and for this reason we chose Fast Forward as our partner.
With Fast Forward we used the SDI profiling tool for all our team to increase internal teamwork and communication as well as better understand the different ways of giving great service to different people, to handle any complaints or problems well and to be able to gain new business opportunities.
The changes in the team were quickly visible in the way they spoke with their clients, their ability to handle problems quickly and smoothly and in their sales successes. Working with Fast Forward has helped us to increase our standard of customer, grow our business and all together develop a high performing team that can keep on bringing us the results we want.
Andrej Grčman, General Manager, Klicni center Odmev, GROM informacijske rešitve